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Insurance Service



PERFECT SERVICE, EXCELLENT EXPERIENCE


With the purpose of accompanying and building trust with banca customers, our mission is to help enhance your banca experience with Techcombank via after sales service.

  • Guideline for searching for insurance policy information

    With the searching for insurance policy information feature on F@st Mobile or Manuconnect website  (hopdongcuatoi.manulife.com.vn), you can now easily seek for insurance policy through only a few clicks.

    For more detail, click here
  • Guideline for using Manuconnect

    Beside searching for insurance policy information, Manuconnect can help you:
    • Manage your policy via policy information, due premium, transactions history functions;
    • E-Statement: Updated notifications from Manulife;
    • ​Online premium payment via payment gateway;
    • Online claim/insurance benefit request submitted;
    • Update personal information: email, phone number, address and Personal Income Tax code;
    • And other others utilities.
     
    For more detail, click here
  • Services requests

    In order to request for adjust/change policy information, you should be familiar with the insurance change request procedures including:
    • Reinstate your insurance policy;
    • Change your preferred payment mode;
    • Add riders;
    • Change of Policy Owner
    • Change of the Beneficiary(ies)
    For more detail, click here
  • Premium payment methods

    Customers can quickly and conveniently make premium payment anytime anywhere. The prioritized payment methods applicable for Banca Customers are:
    1. TCB’s F@st Mobile payment service
    2. Register for auto payment on F@st Mobile.
    3. Online payment at https://www.manulife.com.vn or https://hopdongcuatoi.manulife.com.vn (this option is not applicable for Term Return On Premium product)
    4. Make bank transfer to MVL’ account at the counter
    5. Pay by POS
    For more detail, click here
  • Insurance benefits

    To quickly receive your claim, please well prepared supporting documents when submitted request to MVL. 9 types of insurance benefits including:
    1. Hospitalization allowance;
    2. ​Maternity care (delivery expenses);
    3. Surgery expenses;
    4. Gender-specific diseases medical expenses;
    5. Critical illness treatment benefits;
    6. Permanent partial/total disablement benefits;
    7. Waiver of premium payment;
    8. Death benefit;
    9. Inpatient / outpatient / dental expenses.​
     
    For more detail, click here
  • Direct billing service

    Direct billing service help you release medical expenses burden without spending time collecting related supporting documents. Simply by submitting your health insurance Card and ID/Passport with photo or birth certificate (for children) when using medical services at all MVL’s partner hospitals

    For more detail, click here